Power / Remote Control Errors
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.

I cannot turn on the TV.
  Please make sure your TV power plug is correctly connected to the outlet.
  If you are using a multi-outlet, check if it is working properly. To check whether a power strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its operation.
  Try to power on using the button on your TV set.

The screen does not appear for some time after power-on.
  This is because there is a noise-removal process to eliminate any possible noise that may appear during power-on. This does not mean the product is defective.

The pointer of Magic Remote does not appear on the screen.
  Point your remote control at the TV and press the GUIDE button for five seconds. The previously registered remote control is deregistered and then registered again.
  Replace the batteries when you are prompted to do so on your TV screen. (Use alkaline batteries.)
  If Audio Guidance is set to On, the pointer of the Magic Remote does not appear. Set Audio Guidance to Off. (This feature is available in certain countries only.)
This only applies to models that support the Magic Remote.

I cannot turn the TV on with the remote control.
  Please make sure your TV power plug is correctly connected to the outlet.
  Replace the batteries in the remote control. (Use alkaline batteries.)
  Check whether there are any obstacles in front of the TV’s remote control sensor. Sound bars or other obstacles placed in front of the TV's lower receiver may obstruct IR signal reception.