Network Connection Issues
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.
You can check the network connection status as shown below.

- HOME Setting icon All Settings icon Network Wired Connection (Ethernet)
- HOME Setting icon All Settings icon Network Wi-Fi Connection Advanced Wi-Fi Settings

TV network connection lost
When X appears next to TV
  Check the TV or the AP (Router).
  Check the connection status of the TV, AP (Router) and Cable Modem.
  Power off and power on in the following order;
  1. The Cable Modem, wait for the Cable Modem to reset.
  2. The AP (Router), wait for the AP (Router) to reset.
  3. The TV.
  If you are using a wireless connection, change the SSID (Network name) and wireless channel of AP (Router).
  If you are using a static IP, enter the IP directly.
  Contact internet service provider or AP (Router) companies.

Gateway network connection lost
When X appears next to Gateway
  Check the AP (Router) or consult your Internet service provider.
  Unplug the power cord of the AP (Router), Cable Modem, wait 10 seconds. Reapply power.
  Initialize (Reset) on the AP (Router) or Cable Modem.
  Contact internet service provider or AP (Router) companies.
  Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.

DNS network connection lost
When X appears next to DNS
  Check the AP (Router) or consult your Internet service provider.
  Unplug the power cord of the Cable Modem or the AP (Router), wait 10 seconds. Reapply power.
  Initialize (Reset) on the AP (Router) or Cable Modem.
  Check that the MAC address of the TV / AP (Router) is registered with your Internet service provider. (The MAC address displayed on the pane of the network status window should be registered with your Internet service provider.)