=================
iTrack ReadMe.txt
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Softopia Development, Inc.
iTrack Enterprise v2.1 09/22/2000

About iTrack
============

iTrack is a database and user interface for tracking, reporting, 
and analyzing customer support incidents. With iTrack you can 
record internal or client calls, categorize and prioritize them, 
sort or filter by any criteria, identify trends and tendencies, 
manage client licenses, and more. It includes a web interface
that can be used to submit entries on the Internet or an
intranet.

Features new in v2 include; Incident escalation and aging, 
improved customization, asset depreciation, service level
agreements, and software license management.

Installation
============

Installation is accomplished by running the setup.exe program 
file.

The archive includes versions for both Access 2000 and Access
97. If you do not have MS Access, the setup program will
install a runtime version of MS Access. The setup program in
the archive root determines which version of Access is installed
on your computer and runs the appropriate setup program within
the archive. You can force installation of any specific version
of iTrack by running the setup program in one of the sub-
directories in the archive.

Product Status
==============

iTrack is demoware. You may distribute it freely so long as all
files remain intact and unchanged.

Each demo database is limited to no more than 50 records in each
table. If you choose to purchase the unlocked version of iTrack,
your demo data will be retained. 


Contact Us
==========

iTrack is developed and distributed by Softopia Development, Inc.
We can be contacted at:

Softopia Development, Inc.
email info@softopia.com
www   http://www.softopia.com
fax   801-912-4881

