=======================================================================================
Version 4.0.0.79
=======================================================================================

1. Correctly remembers state of Mail check boxes on Action Job window from one session to the next.

Items affected: lbehdesk.exe

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Version 4.0.0.78
=======================================================================================

1. Job History now notes any change in the "Pass To" Operator

Items affected: lbehdesk.exe

No database changes.

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Version 4.0.0.77
=======================================================================================

1. Fixed bug caused by Operators created using web helpdesk having null values in certain Operator privileges.
2. Fixed reports:
Helpdesk Spending per Customer
Helpdesk Spending per Customer/Department
Helpdesk Spending per Customer/Department/Contact


Items affected: lbehdesk.exe

No database changes.

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Version 4.0.0.76
=======================================================================================

Fixed bug that # button on Action Job window was not filtering Asset list correctly.

New feature sends notification email to assigned operator and/or specified email address when a job is automatically escalated.
This change involves:

1. New lbehdesk.exe - replace your existing one with this.
2. Modifications to the database.  If your are upgrading an earlier database, you will have to run the following queries:

ACCESS
======
The update zip file  should contain a file name lbedbconvert.sql.  Copy this to the same folder as you installed Lbe Desktop Helpdesk.  The next time you run the helpdesk, it will automatically convert the database, then delete the lbedbconvert.sql.  If you have more than one database, you will need to repeat this procedure for each one.

If you can't find the lbedbconvert.sql file, you can create a new file in notepad containing the following lines and save it as lbedbconvert.sql in the same folder as your helpdesk installation:

ALTER TABLE system add column  escntfyop bit, escntfyeml text(255) null
UPDATE  SYSTEM set  escntfyop = 1
DELETE FROM opwindowsetting where winname = 'FRMODUJOBSEMAIL'


ORACLE
======

Run the following scripts:

ALTER table system add  escntfyop number (1,0) DEFAULT (1);
ALTER table system add  escntfyeml varchar2(255);
UPDATE  SYSTEM set  escntfyop = 1;
DELETE FROM opwindowsetting where winname = 'FRMODUJOBSEMAIL';
COMMIT;

SQL SERVER
==========

Run the following script:

use lbehelpdesk
GO
ALTER table system add  escntfyop bit DEFAULT (1)
GO
ALTER table system add  escntfyeml varchar(255)
GO
UPDATE  SYSTEM set  escntfyop = 1
GO
DELETE FROM opwindowsetting where winname = 'FRMODUJOBSEMAIL';
GO


Version 4.0.74 21 Aug 2001
==========================

Implemented spell checking on most text fields.  To spell check, press the F7 key.  You must have MS Word installed for the spell checker to work.

Version 4.0.73 16 Aug 2001
===========================
Removed 255 char limit on length of replacement phrase in macros.  You can now specify up to 64k of text as the replacement phrase (2000 if the database is Oracle).   This requires the following changes to the datatype of the replaceword column in the opmacro table:

Access: MEMO
Oracle: varchar(2000)
Sql Server: text


Version 4.0.72 27 July 2001
===========================

Fixed:

1.  Change of contact not recorded in Job History
2.  Can't use arrow keys or PgUp, PgDwn, Home, End keys to scroll around Job History.

Version 4.0.71 21 July 2001
===========================

Fixed error when open System Options if any of custom field names set to null.

Version 4.0.66 28 June 2001
===========================

Added "Try this if all else fails!" option for email client on Tools, Personal Preferences.
Fixed various "Invalid use of null" errors when open view if Custom1/Custom2 set to null.

Version 4.0.0.57 June 2001
============================

1. Fixed jobsheet report so doesn't print blank page at beginning/end

Version 4.0.0.52 June 4 2001
============================
1. Fixed problems when running against Oracle database with different regional settings to local machine.
2. New gridex20.ocx (used by data views) which fixes number of minor bugs, in particular layout problems with certain regional settings.
3. Fixed errors which may occur when opening linked files from Action Job window.

Version 4.0.0.50 May 24 2001
============================

1. Fixed bug that meant date filters on views were not working.

Version 4.0.0.49 May 21 2001
============================

1. Fixed various bugs caused by corruption of the grid layout information in the datatabase.  Often these occurred when using dropdown lists as the select method, but also on the list of Linked Files when Actioning a Job.


Version 4.0.0.46 May 2001
==========================

1. Fixed bug with Custom Filters on Oracle.
2. Fixed bug when adding Contact to a database from early versions.

Version 4.0.0.37
================
Minor fixes:

1. Error on Job window for an existing job which meant you couldn't click on the dropdowns for contact or asset
2. Report: Number of Jobs completed by operator was incorrectly formatted.
3. Error when running some of the spending reports against a Sql Server database