$hopKeep
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Q. How do I see records other users have added, deleted, or changed?
A. In a multi-user environment, the way to keep up with what other users are doing is to hit the refresh button on a form.

Q. Why is it that when I sort by Employee ID, a record with employee ID "you" comes before a record with employee ID "me"?
A. You probably have some employees with IDs such as "2" and "10" also.  Let me explain further: If you started off by giving your employees digits as employee IDs, then you changed to letters, or alpha-numeric IDs, the sequence that your records will appear in will depend on the type of ID in the current record, when you select "Employee ID" as the sort order.  e.g. If "2" is in the Employee ID field when you select Employee ID as the sort order, the record with Employee ID "you" will preceed the one with "me", then, records with digits will follow ("2" will appear before "10").  If you select Employee ID as the sort order while "you" or "me" is in the Employee ID field, the record with ID "10" will appear before the one with "2", then the records with alpha-numeric (text) IDs will appear ("me" preceeding "you").  In short, BE CONSISTANT!  Plan what you want to do, and stick to it.

Q. How do I get a total of the taxes generated by the fulfillment of orders, or cash register sales?
A. Select the Queries menu > Select and Run...  In the list of Saved Queries you will find some that are directly related to displaying tax related data, such as Taxes Between Dates From Orders by Customer ID, and Total Taxes From Register Sales Between Dates.  When you click on the Saved Query, the SQL syntax will be displayed.  You may change the dates that appear to specify a period of time for which you would like to see tax information for (just remember to keep the date format as mm/dd/yy, and leave the # sign around the dates).  

NOTE: You may change the parameters in any of the Saved Queries, to specify dates, order IDs, etc. for which you would like to see information.  You may then click the Save button and update the query that's currently on file (i.e. save your changes to the query under the name that's currently on file), or (click "No" and) save the changed query under a new name.

Q. Can I only use a UPC in the Product UPC field.
A. No, you can use any product code you choose.  When entering the UPC in the Products form, you may place the cursor in the field and scan the code into the field.  Later, when using the Ca$h Regi$ter form, place the cursor in the UPC field before scanning an item (if you used another code, enter it in the UPC field)Regardless of the code you enter in the Product UPC field in the Ca$h Regi$ter form, if the code is in the Products file, a line item will be added to the list, or, if you are entering the code again, the quantity of the line item will be increased.

Q. How should I enter Discount or Tax Rate percentages?
A. On the Take Customer Orders form, if you want to give a discount of 50%, simply enter 50 in the % Discount column.  If the tax rate is 8.55 percent, enter 8.55.  Don't hurt your head with calculation, $hopKeep will put a hurt on the numbers for you.

Q. A line item that appears in the Take Customer Orders Form does not show on an invoice.  Why?
A. ONE product should NOT be entered as TWO SEPARATE line items.  Though the second entry of a product will be stored and displayed on the Take Customer Orders form, only ONE entry of each product will appear on an invoice.

Q. How do I delete a row (record) from a table/grid view?
A. To DELETE A LINE ITEM in the Take Customer Orders form, or to delete a row/record in the Edit Messages or Shippers or Taxes table views: 1. Click in any cell/column of the row you want to delete; 2. Click the arrowhead in the LEFT-MOST column of the row you want to delete (the entire row will be highlighted); 3. Hit the Del(ete) key.  NOTE: It is NOT possible to delete a row/record in most table views.  Try deleting records in Forms, where additional coding takes care of related considerations, e.g. such matters as udjusting in-stock quantities when a Line Item is deleted from an order (i.e. removed from the Order Details table).

Q. A line item that appears in the Take Customer Orders Form does not show on an invoice.  Why?
A. ONE product should NOT be entered as TWO SEPARATE line items.  Though the second entry of a product will be stored and displayed on the Take Customer Orders form, only ONE entry of each product will appear on an invoice.

Q. How do I recalculate the balance for a particular date in the Sales Balances table/grid view?
A. Select Tables menu > Cash Register Sales, double-click on a row where the OrderDate field contains the date you want to recalculate the balance for; when the Cash Register form opens up, hit the refresh button.

Q. How do I change the name in the "Bill To:" field in an Order that has already be saved (the Update button was clicked).
A. In the Take Customer Orders form, if, after taking and updating an order, you realize that the name in the "Bill To:" field is wrong, completely erase the "Bill To:" name, then select the correct name from the "Ship To:" list.  Even if the "Ship To:" field already shows the correct name, click on it again to repopulate the "Bill To:" fields.

When a name is clicked in the "Ship To:" list, the Orders table (database) is searched for the current Order ID and Customer ID.  If a record is found, the "Ship To:" fields are populated based on the previous data.  ONLY IF a record is NOT found in the Orders table are the fields populated from data in the Customers table.  If the data in the Orders table is not what you want, completely erase the name in the "Ship To:" field, then select the name in the "Bill To:" list.  Even if the "Bill To:" field already shows the correct name, click on it again to repopulate the "Ship To:" fields.