QUEST FOR GLORY 4: SHADOWS OF DARKNESS
TECHNICAL FAQ AND TROUBLESHOOTING GUIDE
revised 8/16/95



PLEASE NOTE:  This document is the troubleshooting guide for the 
floppy disk version of Quest for Glory: Shadows of Darkness ONLY.   If 
you are having trouble with the CD version of the game, please contact 
Technical Support and request the document QG4CDTS, or download 
the file  QG4CDFAQ.TXT from one of the online services.  Phone 
numbers and online service information are located in Section 9 - If You 
Still Have Problems.  



Sierra Technical Support provides this documentation as a reference to
Sierra customers using Sierra software products.  Sierra Technical 
Support makes reasonable efforts to ensure that the information 
contained in this documentation is accurate.  However, Sierra makes no 
warranty, either express or implied, as to the accuracy, effectiveness, or 
completeness of the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE 
THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR 
ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY 
LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR 
THE USE OF THE INFORMATION HEREIN, INCLUDING ANY 
AND ALL DAMAGE TO OR LOST USE OF COMPUTER 
HARDWARE OR SOFTWARE PRODUCTS, LOSS OF 
WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY 
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR 
ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, 
DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF 
LIABILITY OR CREATE ANY NEW WARRANTIES.  IN NO CASE 
SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE 
OF THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON PROBLEMS
SECTION 5 - TROUBLESHOOTING STEPS
SECTION 6 - SOUND ISSUES AND SOUND CARD SETTINGS
SECTION 7 - OBTAINING A SIERRA PATCH DISK
SECTION 8 - BOOT DISK INSTRUCTIONS 
SECTION 9 - IF YOU STILL HAVE PROBLEMS



SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
386SX with 4 MB RAM
16 MB hard drive space (compressed 32 MB)
MS-DOS 5.0 or higher
VGA (256 colors)
Mouse

RECOMMENDED FOR BEST PERFORMANCE:
486DX with 8 MB RAM
Sound card with DAC

SECTION 2 - INSTALLATION PROCEDURES

DOS: 
Insert Disk #1 and switch to the floppy disk prompt by typing A: or B:. 
Then type INSTALL to begin the installation program.  Follow the on-
screen prompts to complete the installation.  

WINDOWS:
Insert Disk #1 into the appropriate drive.  From Program Manager, click 
on File, then Run.  In the Command Line field, type the letter of the 
drive followed by \SETUP.  Ex: B:\SETUP.  Follow the on-screen 
prompts to complete the installation.


SECTION 3 - COMMON INSTALLATION PROBLEMS

DOS AND WINDOWS:
Problem: During installation you receive the error "DISK ERROR / 
READ ERROR" or "NOT READY READING DRIVE X" (Where X is 
the drive you are installing from).
Solution: This usually indicates a bad disk.  If you have had the product 
less than 90 days, Sierra will replace your game disks for free.  Send 
Disk #1 with a copy of a dated receipt and a letter requesting disk 
replacement.  Be sure to include your  full name, mailing address and a 
phone number.  If you have had the product over 90 days you will need 
to include a check or money order for $10.00.  The address is: Sierra 
On-Line Fulfillment, PO Box 485, Coarsegold, CA  93614-0485.

DOS ONLY:
PROBLEM:  After typing INSTALL, a row of dots goes across the screen 
and stops.  The computer is locked up with this row of dots appearing on 
the screen.
SOLUTION:  The dots indicate the hardware detection portion of the 
installation program.  You can bypass the hardware detection (and 
therefore the lockup) by typing INSTALL /M.  If this entry doesn't 
work, try INSTALL /F.  One of these entries should get you past the 
lockup.

WINDOWS ONLY:
PROBLEM:  You receive an error message stating, "Your current display 
driver is not supported by this game."
SOLUTION:  Sierra's Windows games require that Windows is running in 
256 color mode.  Running Windows in less or more colors will cause 
this error message. Even though your monitor and video card may be 
capable of displaying 256 colors, Windows may not be set up to use this 
resolution.  To check, double-click on Windows Setup in the Main 
program group.  If the Display line reads "VGA" or "16 color", you will 
need to change to a driver that supports 256 colors.  ("VGA" is a default 
Windows video driver that only supports 16 colors and will not work 
with Sierra's Windows games.)  To change video drivers, select Options, 
then Change System Settings.  Open the Display box to see the list of 
video drivers that are currently available.   You should check your video 
card documentation for information on what 256 color driver to select.  

Be careful when changing video drivers!  If you choose one that is not 
designed for your particular video card, Windows will not display 
properly.  If this occurs, change to your Windows directory, type: 
SETUP, and choose the "VGA" driver again.  You should contact your 
video card manufacturer for the correct driver.


SECTION 4 - COMMON PROBLEMS

PLEASE NOTE:  Unless otherwise stated, the following issues occur in 
both the DOS and Windows versions of Shadows of Darkness.

PROBLEM:  "Fatal" or "Not an Object" errors occur when the game is 
started, or randomly during play.
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 for 
information on obtaining the patch.

PROBLEM: The game locks up or crashes with the message "Unexpected 
Interrupt".  This may happen when the game is started, or may occur 
randomly during play. 
SOLUTION:   There are several factors which can cause this problem.
1. Run the game under a boot disk environment.  To create a boot disk, 
you can use the boot disk instructions attached to this document or 
rerun the INSTALL program and choose "Make Bootable Floppy" 
from the Installation Options menu.
2. There could be a sound card conflict. Rerun the INSTALL program 
and choose PC speaker for Music and No Audio/Voice Card for 
Audio.  If the game starts fine without the sound card activated, 
check the sound card settings.  See the "Sound Card Settings" 
section of this document. 
3. You may need the QG4PAT patch.  Please see Section 7 - Obtaining 
a Sierra Patch Disk.

PROBLEM:  You get an "insufficient memory" message when attempting 
to run the game - even though you have lots of conventional memory 
available. This usually happens on 4 MB systems, but can occasionally 
occur on computers with more RAM.  (DOS version only.)
SOLUTION: Quest for Glory 4: Shadows of Darkness uses a "DOS 
extender" which allows the game to use very little conventional memory 
(less than 400k) and access your computer's upper memory directly.  If 
this upper memory is being used by TSR's loaded high - your mouse or 
CD ROM drivers, for example - you can get this error message.  To 
correct this, run the game with a boot disk.  To create a boot disk, you 
can use the boot disk instructions in Section 8,  rerun the INSTALL 
program and choose "Make Bootable Floppy" from the Installation 
Options menu.   

PROBLEM:  You get a "DOS 4GW Professional Error" when starting the 
game. (DOS version only.)
SOLUTION:  This error message indicates that memory is low or 
inaccessible.  If you have less than 4 MB (the minimum memory 
requirement), you will get this error message.  Quest for Glory 4 will not 
run on computers with less than 4 MB.  If you have 4 MB of RAM, run 
the game with a boot disk.  To create a boot disk, you can use the boot 
disk instructions attached to this document or run the INSTALL 
program in the game directory and choose "Make Bootable Floppy" 
from the Installation Options menu.   

PROBLEM:  When starting the game, you get an error message "Memory 
Allocation Error, cannot load command. System halted." (DOS version 
only.)
SOLUTION:  Locate and run the VESA driver for your video card.  This 
will change the computer's memory allocation and prevent this error.  
Contact your video card manufacturer or consult your video card 
documentation for information on obtaining and installing the VESA 
driver for your video card.

PROBLEM: When starting the game, an error message is displayed, "Error 
6: Unable to find mouse driver." (DOS version only.)
SOLUTION: Quest for Glory 4 requires a mouse.  If a mouse driver is not 
installed, the above error message will occur when the program is 
started.  Make sure a Microsoft compatible mouse driver is loaded 
before starting the game.


PROBLEM:  When you double-click on the game icon, you get an error 
message "Watcom Win386 - Not running on a 386 DPMI 
implementation" (Windows version only.)
SOLUTION:  Windows is probably in Standard mode.  Exit to DOS and 
restart Windows by typing WIN /3.  When you are back in Windows, 
check your swap file settings under Virtual Memory in the 386Enhanced 
section of Control Panel.  You should have a permanent swap file of 5-
10 MB set up.  This error will also occur if you have less than 4 MB of 
RAM on your computer.  Quest for Glory: Shadows of Darkness 
requires 4 MB. 

PROBLEM:  When starting the game, you receive an error message 
stating, "Your current display driver is not supported by this game." 
(Windows version only.)
SOLUTION:  Sierra's Windows games require that Windows is running in 
256 color mode.  Running Windows in less or more colors will cause 
this error message. Even though your monitor and video card may be 
capable of displaying 256 colors, Windows may not be set up to use this 
resolution.  To check, double-click on Windows Setup in the Main 
program group.  If the Display line reads "VGA" or "16 color", you will 
need to change to a driver that supports 256 colors.  ("VGA" is a default 
Windows video driver that only supports 16 colors and will not work 
with Sierra's Windows games.)  To change video drivers, select Options, 
then Change System Settings.  Open the Display box to see the list of 
video drivers that are currently available.   You should check your video 
card documentation for information on what 256 color driver to select.  

Be careful when changing video drivers!  If you choose one that is not 
designed for your particular video card, Windows will not display 
properly.  If this occurs, change to your Windows directory, type: 
SETUP, and choose the "VGA" driver again.  You should contact your 
video card manufacturer for the correct driver.

PROBLEM:  When starting the game, Windows displays "Insufficient 
memory.  Close one or more applications and try again." (Windows 
version only.)
SOLUTION:  First, make sure you are not running any other programs in 
Windows.  Disable all screen savers, virus scans, IconHearIt, etc.  Then, 
make sure your swap file is at 5-10 MB permanent. You can  change the 
swap file through the Virtual Memory Setting in the 386 Enhanced 
section of Control Panel.  In addition, if you're using an alternate 
Windows desktop like Norton or PCTools, use plain Program Manager 
instead.  You can also make a Windows boot disk to free up memory.  
Windows boot disk instructions are included with this document. 

PROBLEM:  The game window does not fill the whole screen. (Windows 
version only.)
SOLUTION:  You are running Windows in a resolution higher than 
640x480.  In 800x600 and 1024x768, the game window will be smaller 
than the screen.  Switching to 640x480 will cause the window to fill the 
whole screen.

PROBLEM:  You receive an "Error 121" when a sound effect (like a door 
opening and closing) is played.
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 - 
Obtaining a Sierra Patch Disk. 

PROBLEM:   It takes a long time to save or restore a game. 
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 - 
Obtaining a Sierra Patch Disk.

PROBLEM:  You can't import your character from Quest for Glory 3.
SOLUTION:   You need the QG4IMP patch.  Please see Section 7 - 
Obtaining a Sierra Patch Disk. 


PROBLEM:  You receive a <Messager> error, then the game goes to DOS 
and displays an "Error Number: 126".  This can happen in three places:
1. When clicking on the Leshy bush
2. When using the hand icon on any item in Tanya's room after she has 
been rescued.
3. When you throw daggers at the ghost in the castle.
SOLUTION:   This error occurs when you perform an action that was not 
anticipated by the game's programmers.  Here's how to avoid the error:
1. Click on the bush that the Leshy is hiding behind, not on the actual 
Leshy bush.
2. Don't go back to Tanya's room after saving her.  There's nothing 
you need there.
3. Don't throw daggers at the ghost in the castle.  You don't need to do 
this to complete the game successfully.

PROBLEM:  When you restore a saved game, you receive a message 
stating, "This game was saved under a different interpreter".
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 - 
Obtaining a Sierra Patch Disk.

PROBLEM: You receive a message stating, "[SIERRAW.EXE] has caused 
a General Protection Fault in module [256_1024.DRV] at 
[00007:d3100.]" (The words in the [ ] might vary.) (Windows version 
only.)
SOLUTION: A General Protection Fault in Windows is usually a conflict 
between two programs.  The most common causes of GPFs are other 
programs running in Windows and Windows video and sound drivers.  
You should make sure that all screen savers, virus scans, and sound-
related Windows programs (IconHear It, Wired for Sound, etc.) are 
disabled before starting the game. In addition, if you are using an 
alternate Windows desktop like Norton Desktop or PCTools, try using 
just plain Program Manager.

Outdated or incompatible video or sound drivers can also cause General 
Protection Faults.  Sierra recommends you check with your sound and 
video card manufacturers to make sure you have the latest versions of 
these drivers.  Some manufacturers update their drivers several times a 
year, so it's easy to get behind.

You should also, make sure you have a swap file set up that is at least 6-
10 MB permanent.  You can check your swap file settings in the 
386Enhanced icon in the Control Panel.

In addition to the above steps, create a boot disk using the instructions in 
Section 9 and run the game under a boot disk environment.

PROBLEM:  Random lockups during the game using the Gravis 
Ultrasound card.  (DOS version only.)
SOLUTION:  Sierra and Gravis have developed new drivers for use with 
the GUS card and our 32-bit programs.  The driver is named GUS32.  
See the section "Obtaining a Sierra Patch Disk" later in this document 
for information on getting this driver.

PROBLEM:  Game displays an "out of low memory" message during the 
game.  (DOS version only.)
SOLUTION:  Running the game with a boot disk should correct this 
problems. You can use the boot disk instructions attached to this 
document or rerun the INSTALL program and choose "Make Bootable 
Floppy" from the Installation Options menu.  If you make the boot disk 
through the INSTALL program, add the following lines to the 
CONFIG.SYS:

DEVICE=C:\DOS\HIMEM.SYS
DOS=HIGH

If this does not help, you should install the QG4PAT patch. Please see 
Section 7 - Obtaining a Sierra Patch Disk.


PROBLEM:  You cannot exit the screen to the south.  This may occur in 
the "Heart Room" in the cave or in the Inn.   (Windows version only.)
SOLUTION: Edit the RESOURCE.WIN file in the game directory and 
make the following changes:

Put a semicolon in front of the wWidth line:
;wWidth = 640

Change the BORDERPIXELS value to 15:
borderpixels = 15

Save the changes and run the game.  This will allow you to exit the 
rooms successfully. 

PROBLEM:  You have been playing the game for a long time, but nothing 
happens to progress the story.
SOLUTION: To finish Shadows of Darkness, it is necessary to rescue the 
little vampire girl Tanya from the castle.  When he does this, the Hero 
gets the magical staff.  Within 1-3 days after obtaining the staff, a note 
should appear on the floor of the Hero's room at the Inn.  It is signed by 
Katrina and asks the Hero to meet her at the castle gate that night.  If this 
note never shows up, then the game will continue forever, but nothing 
will happen.  If you're having this problem, you need the QG4NOTE 
patch.  Please see Section 7 for information on obtaining the patch.  
After you've installed this patch, you must restore to game previous to 
rescuing Tanya.


SECTION 5 - TROUBLESHOOTING STEPS

If you do not see your specific problem listed above, these standard 
troubleshooting procedures correct most problems running Quest for 
Glory: Shadows of Darkness.

Step 1 - Install the patches. (DOS and Windows versions)
There are several patches (QG4PAT, QG4NOTE, QG4IMP) available 
for the floppy disk version of Shadows of Darkness.  These patches 
correct problems with fatal errors, lockups and importing characters.  
Please see Section 7 for detailed information on the patches available for 
Shadows of Darkness.

Step 2 - Run the program from a minimal boot disk.  (DOS and 
Windows versions)
A boot disk is a tool that can be used to resolve most conflicts.  Boot 
disks will free up more system resources and memory for your games.  
The boot disk also creates an environment that is "cleaner" or free of 
extra TSR and utilities that can sometimes cause conflicts.  Boot disk 
instructions are included in Section 8 of this document.

Step 3 - Check for corrupted files.  (DOS and Windows versions)
Run CHKDSK /F or SCANDISK to detect and correct any hard drive 
errors and corrupted files.  If you find any errors such as cross-linked or 
truncated files or lost allocation units, correct them, then delete and 
reinstall Shadows of Darkness. 

Step 4 - Check for sound card conflicts. (DOS version)
Many lockups in games can be traced to sound card configuration.  To 
determine if you have a sound card lockup, run the INSTALL program 
and check the current setting for "MUSIC".  Make sure the selection is 
supported by the hardware in your computer.  Test for conflicts by 
changing the "MUSIC" selection to "IBM PC or Compatible Speaker" 
and then playing the game.  If the game works with the internal speaker 
and locks up with the sound card; you will know there is some sort of 
sound card conflict.  See Section 6 - Sound Issues and Sound Card 
Settings and your sound card's documentation for help resolving sound 
card conflicts.

Step 5 - Reinstall the game in a clean boot environment.  (DOS and 
Windows versions)
Lockups and other technical problems can be caused by corrupted game 
files.  No program will run correctly if the data or executable files are 
corrupted.  These corruptions will occur during the installation of the 
game and are usually due to conflicts with TSRs or other utilities 
running in DOS during the installation.  Reinstalling the game in the 
same DOS environment will usually result in the same corrupted data.  
You should install the game in a "clean" boot environment.

Step 6 - Create a clean Windows environment (Windows version)
Make sure that all screen savers, virus scans, and sound-related 
Windows programs (IconHear It, Wired for Sound, etc.) are disabled 
before starting the game. In addition, if you are using an alternate 
Windows desktop like Norton Desktop or PCTools, try using just plain 
Program Manager.  Check your swap file settings.  Your Windows swap 
file should be between 6-10 MB.  You can check your swap file settings 
in the 386Enhanced icon in the Control Panel.

Outdated or incompatible video or sound drivers can also cause lockups 
and errors in Windows.  Sierra recommends you check with your sound 
and video card manufacturers to make sure you have the latest versions 
of these drivers.  Some manufacturers update their drivers several times 
a year, so it's easy to get behind.


SECTION 6 -  SOUND CARD SETTINGS AND SOUND ISSUES 

SOUND CARD SETTINGS
In DOS, the best sound card settings for a SoundBlaster compatible card 
are I/O 220, DMA 1 and IRQ 5 or 7.  If you're using a Pro Audio card, 
the best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio 
portion of the card, set the SoundBlaster portion of the card to DMA 1 
and IRQ 7.  Make sure that the Soundblaster and ProAudio portions do 
not share the same DMA!  Settings outside these parameters can cause 
lockups and/or choppy, repeating or garbled speech.   Most sound cards 
have test utilities that will tell you what settings you are using.  Check 
your sound card documentation for more information.

In Windows, you can use almost any sound card settings.  Settings like  
IRQ 2 or 10 that will not work in DOS will work in Windows.  You 
should check your sound card documentation for information on setting 
up your Windows sound card drivers. 

DOS SOUND ISSUES
PROBLEM:  The game locks up when a character speaks or a sound effect 
is played.
SOLUTION:  This usually happens with SoundBlaster 16 and compatible 
cards.  To fix it, rerun the INSTALL program, change Music to 
SoundBlaster/Adlib and Audio to Thunderboard.  If this does not correct 
the problem, you may be using non-standard sound card settings, or have 
a hard ware conflict; see the Sound Card Settings section of this 
document.

PROBLEM:  Choppy, repeating or garbled speech.
SOLUTION:  This is caused by non-standard sound card settings or a 
conflict between the sound card and another piece of hardware on your 
computer.  See "Sound Card Settings" above for supported settings and 
refer to your sound card documentation for information on resolving 
hardware conflicts.

PROBLEM:  Speech or music cuts out occasionally.  
SOLUTION:   This usually happens with SoundBlaster 16 and compatible 
cards.  To fix it, rerun the INSTALL program, change Music to 
SoundBlaster/Adlib and Audio to Thunderboard.  If this does not help, 
edit the RESOURCE.CFG file in the game directory and change the 
"audiosize=xx" line to "audiosize=64".  You may have to experiment 
with the audiosize value; you can set it as high as 127.  You should also 
check your sound card settings.  See the above section "Sound Card 
Settings". 


PROBLEM:  No sound in the game after booting up with a boot disk.  
This often occurs with the SoundBlaster 16, but occasionally happens 
with other sound cards. 
SOLUTION:  This happens when sound drivers or configuration lines get 
left off the boot disk.  The following example lines are for the 
SoundBlaster 16 and should be in your AUTOEXEC.BAT in this order:

SET SOUND=C:\SB16
SET BLASTER=A220 I5 D1 H1 P300 T6 
C:\SB16\SB16SET (followed by your mixer settings--copy them from 
your hard drive AUTOEXEC)
C:\SB16\DIAGNOSE /S
SET MIDI=SYNTH:1 MAP:E

Adding these lines to the AUTOEXEC on the boot disk should give you 
sound.  If you have a sound card other than the SoundBlaster 16, check 
the sound card tables at the end of this document for a list of sound cards 
and the drivers that should be in the CONFIG.SYS and 
AUTOEXEC.BAT.  If your sound card is not on the list, check your 
sound card documentation for the correct drivers.


WINDOWS SOUND ISSUES
PROBLEM:  When starting the game, you get a "Wave Out Open" error 
message.
SOLUTION:  This error is caused by two programs trying to use the sound 
card at the same time.  If you are using any sound-related Windows 
programs like screen savers, IconHearIt, Wired for Sound, etc., you 
should disable them before you start the game.   Packard Bell's 
Navigator will also cause this problem; you should turn Navigator off 
before you start the game.  (You can prevent Navigator from loading 
automatically by dragging its icon from the Startup group to the 
Accessories group and restarting Windows.)

PROBLEM:  Music and voices cut out.
SOLUTION:  Edit the RESOURCE.WIN file in the game directory and 
change the "winAudioSize=20" to "winAudioSize=40".  If this doesn't 
help, try increasing it, but don't set it higher than 127.

PROBLEM:  Using a Pro Audio Spectrum 16, you get static during 
opening music and when characters are speaking.
SOLUTION:  This happens when the Pro Audio portion of the sound card is 
set to DMA 3.  DMA 3 is the Pro Audio's 8-bit DMA.  Changing the 
DMA setting to DMA 5 (the 16-bit DMA) will correct this problem.  For 
information on changing the DMA setting, please consult your sound 
card documentation.


SECTION 7 - OBTAINING A SIERRA PATCH DISK

There are several patches available for the floppy disk version of Quest 
for Glory: Shadows of Darkness.  NOTE:  The first three patches listed 
here are for the floppy version of Shadows of Darkness ONLY and will 
not work with the CD version. 

QG4PAT - This patch corrects some fatal errors, long save and restore 
times, and some crashing problems.  When you install this patch, it will 
make your saved games invalid and you must start the game over. 

QG4IMP - This patch corrects problems importing characters from 
Quest for Glory 3.

QG4NOTE - This patch causes the note from Katrina to appear after you 
have rescued Tanya.

GUS32 - This patch contains contains new Gravis drivers for Sierra's 
32-bit DOS games.

The fastest way to obtain a Sierra patch disk is to download it from one 
of the following on-line services:  the Sierra BBS (206-644-0112), FTP 
to the Sierra BBS (bbs.sierra.com), CompuServe (GO SIERRA)  or 
America OnLine (KEYWORD SIERRA).   You can also request a patch 
disk be mailed to you by calling Sierra Technical Support at 206-644-
7697, faxing to 206-644-7697 or writing to Sierra On-Line Patch Disks, 
Dept. 10, PO Box 485, Coarsegold, CA  93614-0485. 


SECTION 8 - BOOT DISK INSTRUCTIONS 

PLEASE NOTE:  Please read the boot disk instructions completely 
before beginning the boot disk procedure.  These boot disk instructions 
will work for both the DOS and Windows version of Shadows of 
Darkness.  If you are playing the Windows version of the game, you can 
skip Step 2.

STEP 1
FORMATTING THE DISK
To make a boot disk, format a high density diskette in the A: drive.  (It is 
necessary to reformat the disk if it is already formatted.) Formatting the 
disk with the /S switch will transfer the "system files" to the disk and 
allow the computer to boot up correctly.  The disk must be in the A: 
drive; the computer will not boot from the B: drive.  Type the FORMAT 
command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error 
again, the MS-DOS FORMAT command may not be on your system, or 
it may have been renamed.  Programs such as PC Tools and Norton Disk 
Utilities sometimes rename the FORMAT command to prevent 
accidental loss of data.  If you are using a program of this type, check 
your documentation to find out how to format a SYSTEM DISK, then 
proceed to Step 2. 

STEP 2
LOCATING THE MOUSE DRIVER (skip if playing the Windows 
version of Shadows of Darkness)
The DOS version of Shadows of Darkness requires that a Microsoft 
compatible mouse driver be loaded into memory before playing the 
game.  There are two kinds of mouse drivers available: those that load in 
the CONFIG.SYS file and those that load in the AUTOEXEC.BAT file.  
CONFIG.SYS mouse drivers have an extension of .SYS (MOUSE.SYS) 
and AUTOEXEC.BAT drivers have either a .COM or .EXE extension 
(MOUSE.COM, MOUSE.EXE).  You must load at least one of these 
drivers, but it is not necessary to load them all. 

If you do not know where the mouse drivers are located on your system, 
the command below should help you locate them.  Type the following at 
the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a 
file called MOUSE.  If the system locates a MOUSE file, it will display 
the path where the file is located.  For example, if the MOUSE.COM file 
is located in a C:\MOUSE directory, the system will display:

Directory of C:\MOUSE
	MOUSE.SYS		55160 	03-10-92	3:10a
	MOUSE.COM		56408	03-10-03	6:00a

If this procedure does not locate a MOUSE file, your mouse driver may 
have a different name; some common names for mouse drivers are 
IMOUSE, GMOUSE and HPMOUSE.  Your should check your mouse 
documentation for the exact file names and how to install them. 

Once you have located the mouse driver, you must copy it to the boot 
disk.  The following example assumes that the mouse drivers are located 
in the C:\MOUSE directory as shown above.  To copy the MOUSE files 
to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers in 
the command above.  After you press ENTER, you should see a message 
indicating that some files were copied.

STEP 3
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded 
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that 
require these drivers or initialization routines are:  SoundBlaster 16, 
MAD16 and the Aria 16.

At the end of this document, you will find a section labeled "Sound 
Cards".  These tables contain the sound card lines for many common 
sound cards.  Check to see if your sound card is on the list.  If it is, then 
you will need to add the appropriate lines to the AUTOEXEC.BAT 
and/or CONFIG.SYS on your boot disk.  If your sound card is not on the 
list, you should check your documentation for information on what 
needs to load in the AUTOEXEC.BAT and CONFIG.SYS. 

STEP 4
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, switch to the A: drive 
and type the following:

COPY CON CONFIG.SYS <ENTER>  (the cursor will drop down one line and blink)
DEVICE=C:\DOS\HIMEM.SYS <ENTER>
DOS=HIGH,UMB <ENTER>
FILES=30 <ENTER>
BUFFERS=20 <ENTER>

If you are playing the DOS version of the game and are using the 
MOUSE.SYS file to load your mouse, add the following line to the 
CONFIG.SYS:

DEVICE=A:\MOUSE.SYS <ENTER>

If you need to load any sound card drivers, copy them from the "Sound 
Cards" section now.  The following example lines are for the 
SoundBlaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 <ENTER>
DEVICE=C:\SB16\DRV\CTMM.SYS <ENTER>

Complete the file by pressing <F6> <ENTER>.

STEP 5
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, switch to the A: 
drive and type the following:

COPY CON AUTOEXEC.BAT <ENTER>  (the cursor will drop down one line and blink)
@ECHO OFF <ENTER>
C:\ <ENTER>
SET COMSPEC=C:\COMMAND.COM <ENTER>
PROMPT SIERRA BOOT DISK $_$P$G <ENTER>
PATH=C:\;C:\DOS;C:\SIERRA <ENTER>

If you are playing the DOS version of the game and are using the 
MOUSE.COM or MOUSE.EXE file to load your mouse driver, add the 
appropriate line:

A:\MOUSE.EXE <ENTER>

If you need to run any sound card initialization programs or load any 
drivers, copy them from the "Sound Cards" section now.  The following 
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 <ENTER>
SET SOUND=C:\SB16 <ENTER>
SET MIDI=SYNTH:1 MAP:E <ENTER>
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 <ENTER>
C:\SB16\DIAGNOSE /S <ENTER>

Complete the file by pressing <F6> <ENTER>.

STEP 6
REBOOT THE SYSTEM AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer 
or by using the <CTRL> <ALT> <DELETE> key sequence on your 
keyboard.  Follow the instructions in the game manual to start the game.


SOUND CARD DRIVER INFORMATION

NOTE:  The sound card drivers and initialization lines in this 
section are the default settings for these devices.  You should 
check your AUTOEXEC.BAT and CONFIG.SYS on your hard 
drive to see if you are using any non-default settings.


ADLIB
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE

This is a MIDI card only and will not play most sound 
effects.


ARIA 16 - Common on IBMs
        AUTOEXEC.BAT
        SET ARIA=C:\ARIA
        SET BLASTER=A220 I5 D1 T5
        C:\DOS\SOUNDCLT.COM*

        CONFIG.SYS
        DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS
        DEVICE=C:\ARIA\BIN\SNDSAVER.SYS
        
*This line is not always present.


ATI STEREO FXCD
        AUTOEXEC.BAT
        SET ATI_SND=C:\SFXCD

        CONFIG.SYS
        NONE


AUDIO ROCK IT 16
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE


AUDIO 16 BY AZTECH
        AUTOEXEC.BAT
        C:\GB2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=*
        SET SOUND=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER and SET SOUND parameters.


BOCA SOUND EXPRESS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE


BREVE TECHNOLOGIES
        AUTOEXEC.BAT
        C:\BRV16F\DOSDRV\INIT16
        C:\BRV16F\DOSDRV\MIXER

        CONFIG.SYS
        NONE


CRYSTAL CLEAR WAVE TABLE BY CRYSTAL LAKE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5
        C:\CCLEAR\CSACMAX1.COM*
        C:\CCLEAR\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\CCLEAR\CSAMOD1.EXE -S***

*Enables Soundblaster compatibility.
**Add /ON to enable Soundblaster compatibility, /OFF to disable it.
***Use -S for Soundblaster mode and -W for Windows Sound System mode.


DIAMOND
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND16=C:\DIAMOND
        C:\DIAMOND\SNDINIT /B**

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.
**Use /C for Soundblaster mode and /B for Microsoft Sound System mode.


DIAMOND LX
        AUTOEXEC.BAT
        SET SOUND=C:\SONIC
        SET BLASTER=A220 I5 D1 T5
        C:\SONIC\MZTVOL.EXE
        C:\SONIC\MZTINIT WSS*
        C:\SONIC\MTZINIT.SYS

        CONFIG.SYS
        NONE

*Use WSS for Windows Sound System mode and SB for Soundblaster mode.


DSP16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.


ENSONIQ SOUNDSCAPE - Common on Gateways
Driver version 1.10 dated 11/31/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT FM*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*Use FM for FM synth, GM for General MIDI and MT32 for Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ENSOMIQ SOUNDSCAPE - Common on Gateways
Driver version 1.20.02 dated 12/19/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT /I*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*/I enables FM synth and General MIDI emulation.
Run MT32.EXE to enable Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ESS AUDIO DRIVE - Common on Compaqs
        AUTOEXEC.BAT            
        NONE     

        CONFIG.SYS
        DEVICE=C:\CPQDOS\VOLCTRL.EXE*
        DEVICE=C:\PCAUDIO\VOLCTRL.EXE**

*Loads the DOS mixer. <Ctrl/Right Shift> turns up the volume, <Ctrl/Left Shift>
turns it down.
**Necessary to load Windows mixer.


FORTE 16 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=*
        SET GALAXY=*
        SET SOUND=C:\FORTE16
        C:\FORTE16\UTILITY\EMUTSR

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**Enables the Soundblaster emulation.


FUSION 16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:**

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**D: is the DMA channel and Q: is the IRQ setting


GALANT
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


GALAXY - See Multi-Media Pro 16


GATEWAY 2000 AUDIO DRIVE
        AUTOEXEC.BAT
        C:\G2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=A220 I5 D1 T5
        SET SOUND=C:\G2KAUDIO

        CONFIG.SYS
        NONE

This sound card will autoconfigure itself to Soundblaster or Microsoft
Sound System mode.


GOLDEN SOUND BY TOPEK
        AUTOEXEC.BAT
        C:\GS16\GS-ENV PC:\GS16ES

        CONFIG.SYS
        NONE


GRAVIS ULTRASOUND OR GRAVIS ACE
        AUTOEXEC.BAT
        SET ULTRASND=*
        SET ULTRADIR=*
        C:\ULTRASND\ULTRINIT
        SBOS.BAT**
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS.
**The SBOS.BAT line must be loaded to enable the card's Soundblaster
emulation. This line is not needed for the ACE.


IBM PS/1
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


ISP 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=C:\ISP16
        C:\ISP16\ISPINIT /B/M*

        CONFIG.SYS
        NONE
*Use /B switch for SB mode
*Use /M switch for  Microsoft Sound System mode



JAZZ 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*

*D:  DMA CHANNEL.
*Q:  IRQ SETTING.
Specific values and directories may change



MAD 16
        AUTOEXEC.BAT
        SET MAD16=C:\MAD16
        SET BLASTER=A220 I5 D1 
        C:\MAD16\M16INIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for Microsoft Sound
System Mode



MAGIC S20 - Common on Acers
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND16=C:\MAGICS20
        C:\MAGICS20\SNDINIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for  Microsoft Sound
System Mode



MAGITEC GREEN 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



MEDIA CONCEPT
        AUTOEXEC.BAT
        SET MC=C:\MC

        CONFIG.SYS
        NONE



MEDIA VISION DELUXE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MEDVSN\VBEAI.COM

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PROS.SYS



MEDIA VISION PREMIUM 3D SCSI2
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PA3D.SYS
        DEVICE=MINI406A.SYS



MMCD16W
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\MMCD16W
        SET GALAXY=*

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT for the SET BLASTER and SET GALAXY parameters



MONTE CARLO BY TURTLE BEACH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MCARLO\MCHKMIX

        CONFIG.SYS
        DEVICE=C:\MCARLO\MCMODE -S -W*

*Use -S switch for SB mode
*Use -W switch for  Microsoft Sound System Mode



MOZART SOUND CARD Common on Canons
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\MOZART
        C:\MOZART\MTZVOL.EXE

        CONFIG.SYS
        DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530



MULTI-MEDIA PRO 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=C:\MMP16P

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line.



MW WAVE - Common on IBM Thinkpads
        AUTOEXEC.BAT
        SET BLASTER=
        SET MWPATH=C:\MWD\MANAGER;C:\MWD\MWGAMES*
        SET MWROOT=C:\MWD
        MWGAMES=ON**

        CONFIG.SYS
        NONE

*This is all one line.
**ON turns on Soundblaster emulation and OFF turns it off.



ORCHID GAMEWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\GW32\GW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



ORCHID SOUNDWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\SW32\SW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



PHILLIPS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE



PRO AUDIO SPECTRUM 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:*

*D:  DMA CHANNEL.      Q:  IRQ SETTING.
<DIR> may be PROAUDIO on older drivers.



PRO SONIC
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\PROSONIC\PROSYS.SYS



SC400
        AUTOEXEC.BAT
        SET SOUND=C:\SC400
        SET BLASTER=A220 I5 D1
        C:\SC400\UTILITY\SNDINIT /B

        CONFIG.SYS
        NONE



SGBAS16
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\SGBAS16
        SET GALAXY=*

        CONFIG.SYS
        DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY and
SET BLASTER lines.



SOUNDBLASTER AWE 32 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SB16
        C:\SB16\SB16SET /P/Q
        C:\SB16\DIAGNOSE /S*
        C:\SB16\AWEUTIL /S

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS   /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS**

*May be SBCONFIG on older cards.
**This line is only required to enable the sound card's CD-ROM interface.



SOUNDBLASTER PRO
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SBPRO*
        C:\SBPRO\SBP_SET*

        CONFIG.SYS
        NONE

*On newer cards the drivers and such may look like 
the SB16 except loading out of a different directory.



SOUNDBLASTER 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\SB16
        SET MIDI=SYNTH:1 MAP:E
        C:\SB16\SB16SET*
        C:\SB16\DIAGNOSE /S**

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS***

*Check the AUTOEXEC.BAT on your hard drive for the complete SB16SET line.




SOUND EXPRESSION BY BOCA
        AUTOEXEC.BAT
        SET BLASTER=
        C:\CE1440\CSACMAX1.COM*
        C:\CE1440\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE -S -W***

*Enables Soundblaster compatibility.
**/ON turns on Soundblaster compatibility, /OFF turns it off.
***-S for Soundblaster mode and -W for Windows Sound System mode.




SOUND EZ - See Mad 16



SOUND FX PLUS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SOUND=C:\MMSUP

        CONFIG.SYS
        NONE




SOUNDMAND BY LOGITECH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SOUNDMAN\MVSOUND.SYS




SOUND 16A - Common on Packard Bells 1 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\SOUND16A\UTILITY\SETMODE /MSS**
        SET SOUND16=C:\SOUND16A

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System Mode.




SOUND 16A - Common on Packard Bells 2 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\AUDIO\SNDINIT.EXE /B**
        SET SOUND16=C:\AUDIO

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /B switch for SB mode
**Use /M switch for  Microsoft Sound System Mode




SOUND 144 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=SOUND144
        C:\SOUND144\UTILITY\SETMODE /SBP**

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.




STRAUSS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE





TROPEZ BY TURTLE BEACH 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\TROPEZ\DOSAPPS\SETUPSND*
        C:\TROPEZ\DOSAPPS\TZMODE -S*

        CONFIG.SYS
        DEVICE=C:\TROPEZ\DOSAPPS\TZMODE**

*Windows will disable these lines, so they will need to be run again
if Windows is started and shut down.  Use -S for Soundblaster mode and -W
for Windows Sound System mode on the TZMODE line.
**This line is necessary if the sound card is also 
acting as the CD-ROM controller.




VIBRA 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\VIBRA16
        SET MIDI=*
        C:\VIBRA16\DIAGNOSE /S**
        C:\VIBRA16\MIXERSET /P/Q

        CONFIG.SYS
        DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS
        DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line.
**Older cards may use SBCONFIG instead of DIAGNOSE.




VOYETRA SOUND
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=ISP16*
        C:\ISP16\ISPINIT /B

        CONFIG.SYS
        NONE

*May be SET ISP16=VOYETRA




WAVERIDER BY AZTECH
        AUTOEXEC.BAT
        SET BLASTER=
        SET SOUND=C:\WAVRIDER
        SET GALAXY=
        C:\WAVRIDER\DRIVERS\WAVERIDE.EXE
        C:\WAVRIDER\SETMODE /SBP*

        CONFIG.SYS
        NONE

*Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.







SECTION 9 - IF YOU STILL HAVE PROBLEMS

If you continue to experience difficulties with Quest for Glory: Shadows 
of Darkness, or if you have any questions concerning any of the above 
steps, our Technical Support Department will be happy to assist you.  
Please call (206) 644-4343 between 8:15 am and 4:45 PM Monday 
through Friday.  We can also be reached by fax at (206) 644-7697 or by 
mail at the following address:  Sierra On-Line, PO Box 85006, Bellevue, 
WA  98015-8506, ATTN:  TECHNICAL SUPPORT.

In Europe, please contact our office in England. The Customer Service 
number is (44) 1734-303171, between 
9:00 am and 5:00 pm, Monday through Friday.   The BBS number is 
(44) 1734-304227 and the fax number 
is (44) 1734-303201.  Customer Service can also be reached at the 
following address:  Sierra On-Line Limited, 
4 Brewery Court, The Old Brewery, Theale, Reading, Berkshire, RG7 
5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the 
following services:

Sierra BBS              (206) 644-0112 
CompuServe		GO SIERRA
America Online		KEYWORD SIERRA
Internet                support@sierra.com


If you decide to write or fax, please provide the following information
so that we can help you as efficiently as possible. Thanks!

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk #1): 

What problem are you having?  Be VERY specific.  Is there an 
error message?  What is it?  Where does it occur? Does it happen 
the same way each time?





Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, 
Forte16, Mozart, etc.  Please be VERY specific with the brand 
name. Sound card settings include DMA, IRQ and I/O values.)

Any disk compression?  What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager?  What kind?  (QEMM, 
386MAX, etc.)

Largest executable program size or bytes free after booting with 
the boot disk. (Type MEM to find out.) 

What have you tried so far?  (Boot disk, no sound, etc.)



If possible, please attach copies of your CONFIG.SYS and 
AUTOEXEC.BAT.  Thanks!

