                             COMMON PROBLEMS

    1) My laser printer normally works just fine. However, when I use
       TSR Download to send a soft font to it, the font is garbled,
       doesn't appear, or weird things happen.

         This is a common problem and is usually due to bad hardware!
         When a soft font is downloaded through a parallel port your
         printer must receive data at the maximum possible speed.  If
         you do not have a printer cable that meets minimum
         specifications, or if your parallel printer port is marginal
         the problems mentioned above may occur. For the record: your
         parallel printer port cable should be 6 feet long or less
         and made of quality materials. You should NOT have a switch
         box in series with this cable! If your cable is OK try
         switching to a different parallel port. These ports are easy
         to damage with static electricity. They may appear to work
         fine normally but then fail during high speed transfers.


    2) I download a soft font and make it my primary font, just as
       your manual says. If I copy files to the printer they print in
       that font. If I use my word processor I always seem to return
       back to my default internal font (Courier).

         The first thing most word processors do, (before printing
         anything), is to reset the printer. Resetting a laser
         printer (or the DeskJet) automatically causes the printer to
         return back to the default font, (Courier). The only practi-
         cal way around this problem is to provide the word processor
         with a printer driver that tells it how to use soft fonts.


    3) When downloading a number of soft fonts my printer stops work-
       ing and displays a flashing "20" on the LCD display.

         You have run out of memory in your printer! If you are send-
         ing new fonts to the printer try deleting the old ones
         before sending any more new ones. Switch to the printer con-
         trol menu in TSR Download, and send the delete all soft
         fonts command. If the problem still occurs with some
         regularity you should start looking for a 1 meg memory add
         on board.


    4) The soft font ID numbers I assign with TSR Download do not
       match the numbers shown on my sample font print sheet.

         The Soft Font ID numbers assigned by TSR Download can be
         used to select soft fonts. However, these ID numbers have NO
         relationship to the numbers displayed on a font print sheet.
         Font print sheet numbers always start at 1 and go up. Soft
         font ID numbers can range from 0 - 65,535. There is no way
         to display the TSR Download Soft Font ID number on a print
         sheet. Ignore the ID numbers shown on these sheets.


    5) My word processor doesn't seem to work well with soft fonts.
       What can I do?

         At present, the following word processors will work well
         with most soft fonts. Note that most of these word proces-
         sors come with printer drivers that support common soft font
         sets. (Some of these word processors build their own printer
         drivers automatically.)

         WordStar 2000 v3.0, WordStar 5.0 & 5.5, Word 4.0 & 5.0, Word
         Perfect 4.1 & 5.0, PC Write 2.71 & 3.02.


    6) Anytime I use TSR Download to send a font or command to my
       printer I get the "PRINTER NOT READY" message.

         TSR Download always checks the status of the parallel
         printer port before sending any fonts or commands to the
         printer. Download performs this status check by calling a
         standard BIOS function that is supposed to return informa-
         tion about printer select, paper level, busy, etc. Some com-
         puter BIOSs are not truly IBM compatible and thus return in-
         correct status. Some printer cables are not wired correctly
         and thus do the same thing. Some computers hooked to net-
         works also have this problem. The DLCFG program lets you al-
         ter TSR Download so that the program no longer pays any at-
         tention to parallel printer port status. See the documenta-
         tion for more information on this option.


    6) The color scheme used by TSR Download looks terrible on my
       machine.

         The TSR Download program comes configured with the one color
         combination that works on Monochrome, CGA, EGA, & VGA dis-
         plays. This color combination can be easily modified using
         the DLCFG program. We highly recommend changing the colors
         to suit your particular needs.


    7) TSR Download takes forever to search through my soft font
       directory and locate all my soft fonts. How can I speed this up?

         The rate at which TSR Download can locate your soft fonts is
         dependent on the number of files present in the subdirectory
         AND the wild card used to search for these fonts.  If you
         have 100 files in this subdirectory, of which only 50 are
         soft fonts, and use the "*.*" wild card- TSR Download must
         check each file to see if it is a font. This wastes time!
         Try a wild card like "*.??P" to locate all portrait fonts or
         "*.??L" to find all landscape ones. This will significantly
         speed up initial operation.


    8) I have about 150 soft fonts yet TSR Download never shows me
       more than 100 fonts at any one time.

         TSR Download only has room for 100 soft fonts. If you have
         more fonts than this you will only see the first 100 fonts
         that the program finds. The 100 font limit keeps the memory
         requirements small. If you really need to see and use more
         than 100 fonts and you don't mind allocating extra memory
         for the program contact us an expanded version of the
         program. We have a 200 or 300 fonts version available for an
         additional $15.  Each additional 100 soft fonts require 4200
         bytes of memory.


    9) I have 55 soft fonts in my subdirectory, yet TSR Download only
       displays 51 of them.

         A number of public domain soft fonts have incorrect font
         headers. TSR Download checks each font file to make sure it
         has a valid soft font header. (This is how the program
         avoids listing other programs in its font display.) If you
         have a number of public domain soft fonts some of them may
         be bad. This is why TSR Download does not display them.


    10) I downloaded 35 soft fonts to my printer. Yet TSR Download
       displays only 32 of them and my laser printer font test sheet
       also only shows 32 fonts.

         All HP LaserJet printers (with the exception of the HP 2000)
         limit you to 32 soft font. Since the printers will not hold
         more than 32 soft fonts, TSR Download will only display 32
         soft fonts. Also note that you can not print with more than
         16 fonts on any given page.
