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Version 4.0.0.53
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1. Fixed reports:
Helpdesk Spending per Customer
Helpdesk Spending per Customer/Department
Helpdesk Spending per Customer/Department/Contact

2. Fixed "Invalid use of Null" when saving a new job if using Oracle database.

3. Fixed error when add a new operator using the  + button whilst Actioning a Job

Items affected: lbeweb40.dll, repspencus.asp, repspendep.asp, repspencon.asp, jobupdate.asp

No database changes.

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Version 4.0.0.52
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1. Fixed minor SQL Server related bugs.

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Version 4.0.0.50
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1. Job History does not repeat "ASSIGNED TO:" information unless this changes.
2. Addition of a new feature sends notification email to assigned operator and/or specified email address when a job is automatically escalated.
3. When a Guest has a Job open, the "Currently Open By" shows the guest's email address rather than "Guest"
4. Minor correction to uploaded filename to use "/" rather than "\"

The following have been changed/added:

1. New page (escntfy.asp) to manage notification options.
2. Modifications to the following pages: maintmain.asp, opedit.asp, opupdate.asp, jobsel.asp, jobedit.asp, jobupdate.asp, secure.asp, pagehead.asp, pagehead_autorefresh.asp, upload.asp, testfile.asp
3. A replacement dll - Unless you have installed the complete new setup for this version, you will need to re-register lbeweb40.dll with regsvr32
4. Modifications to the database.  If you are upgrading an earlier database, you will have to run the following queries:

ACCESS
=====
Open the database in Access 2000 and run the following queries

ALTER TABLE system add column  escntfyop bit, escntfyeml text(255) null
UPDATE  SYSTEM set  escntfyop = 1
DELETE FROM opwindowsetting where winname = 'FRMODUJOBSEMAIL'


ORACLE
======

Run the following scripts:

ALTER table system add  escntfyop number (1,0) DEFAULT (1);
ALTER table system add  escntfyeml varchar2(255);
UPDATE  SYSTEM set  escntfyop = 1;
DELETE FROM opwindowsetting where winname = 'FRMODUJOBSEMAIL';
COMMIT;

SQL SERVER
==========

Run the following script:

use lbehelpdesk
GO
ALTER table system add  escntfyop bit DEFAULT (1)
GO
ALTER table system add  escntfyeml varchar(255)
GO
UPDATE  SYSTEM set  escntfyop = 1
GO
DELETE FROM opwindowsetting where winname = 'FRMODUJOBSEMAIL';
GO


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Version 4.0.0.43 28 Sep 2001
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Fixed bug when editing job and add new contact using the + button - only applied if using organization type B.


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Version 4.0.0.41 27 Aug 2001
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(changes to .asp pages only)

1. Fixed duplication of Address line 4 in Job History  (jobsel.asp).
2. Fixed incorrect formatting if Job history contain a url tag(jobsel.asp).
3. Modified format of date on Asset edit page (assetedit.asp)
4. Page header reformatted to fill page width (pagehead.asp)
5. Edit job page reformatted to fill page width (jobedit.asp)

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Version 4.0.0.40  21 July 2001
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1. E-mail generated when action a Job does not contain a "TO DO" section if the "To Do" is empty


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Version 4.0.0.38  June 10 2001
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1. Fixed problem which might give "Unterminated string constant" when click on link to action a Job which is already opened by another operator.
2. Fixed missing "Organization structure" link on Maintenance and relevant checkbox on Edit operator.

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Version 4.0.0.35  June 4 2001
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1. Jobedit.asp  - addition of client-side javascript to prevent double-clicking of the submit button
2. Assetsel.asp - fix to bug which gave incorrect results when searching for a particular asset type
3. Securent.asp - fix to retrieve username correctly when accessed from a DMZ


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Version 4.0.0.33  May 2001
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No version change, just update to jobsel.asp which implements  a warning message if an operator tries to Action a Job that is already being Actioned by another user.  Also prevents a Guest users from Actioning that Job in the same circumstances.

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Version 4.0.0.33  May 2001
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1. Error "You tried to commit or rollback a transaction without first beginning a transaction" when close parent job with one child Job which has been completed
2. Fixed problems with NT authenication (securent.asp)
3.  Change to Detailed Operator Activity sorted by Operator/Date to allow you to select a particular operator (or all), and to display the first 255 characters of the Problem.  This makes these reports more suitable as the basis for timesheets.
4. The ability to specify which closed jobs are in the Knowledge base.
5. Fixed minor bug in Assets selection when Customer name contains an apostrophe.


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Version 4.0.0 Mar 2001
=======================================================================================
Automatic escalation.
Link files to Jobs - useful for e.g. screen dumps of error messages.
New Job Status - 'On Hold'.
Cascading deleted - e.g. deleting a Customer will delete all related records.
Can hide records (e.g. Customers) without deleting them.
Manage support contracts by expiry date and/or number of new Jobs.
Job Target date changes when select a new Priority.
Complete control over what Customer/Dept/Contact address information is included in the History.
Close any child Jobs when closing a Parent Job.
Individual Action Notes now stored in Operator Activity as well as in the Job History
Optionally allow operator to only see those Jobs assigned to them.
Specify Organization Structure that you are supporting and the system adapts. E.g. if you are dealing with internal customers only, select "Single Customer, Multiple Departments" and the system will hide references and input fields related to Customer in most windows
Use of drop-downs/search boxes is now a personal preference which can be chosen by each operator.
Link Assets to Contacts.

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Version 1.4 Aug 2000
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Support for Oracle.
Option to use search boxes (not dropdowns) for Customer/Dept/Contact/Asset selection.
New child jobs now inherit the parent's contact and asset.
Only changed items are put into Job History when a Job is actioned.
Option to select Ascending or Descending sort order on search pages.
Search pages automatically retrieve when first select them.
Color coding in  Jobs Search page dependent on Status (see lbe.css style sheet if you wish to change the colors).
Hide custom fields if you make the name of the custom field empty.
Fixed several minor bugs.

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Version 1.3 July 2000
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Complete re-design of web pages.
Merged previous Professional and Enterprise editions into one version that can use either MS Access or MS Sql Server as a database.
Greater control over customer information that appears in Job History.
Empty fields don't appear on the Search pages.


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Version 1.2 July 1999
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Initial release


