###  | Support |

#### Known Problems Removing a study while the slideshow is going causes a crash. Several problems with free quote data used for intraday charts are seen. We attempt to correct for most of these, but not all of them are correctable. The ECN (realtime) quotes are not available for all securities, also since these do not represent the entire market they may not be showing the best trade price on any given quote all though the difference is negligible most of the time for heavily traded securities. Also using a quote source for intraday charts supplies only a snapshot of what is happening in the market every few seconds and does not see every trade, so consequently the range of any candle could be further than is shown by this method. Again, this appears to be negligible most of the time. #### FAQ's There may be additional information posted on our website. #### How do I adjust the graph after a stock split? If you have been tracking the stock before the split, most of the data you are viewing was saved in a file on your local disk from before the split. After the split do <right-click>|RELOAD to reread the entire range of data. If it does still not appear correct, get the data from a different site by selecting Data|Data Sources, and changing the source for the time period you are looking at. Then do another Reload. Some sources do not change their data promptly after a split. #### Once I have the studies setup the way I want, is there a quick way to get these in a new chart? Save your chart as a "favorite". With the chart you want to save selected select either { <right-click> | Add to Favorites }, or { Chart | Add to Favorites }. Then give the chart a name you wish to save it as. After you do this, the name will appear under the CHART menu, where you can select it to reproduce the chart. Once you have the new chart, just enter symbols or make other changes as you wish. #### Reporting Problems Check our support page to see if the problem is already know to exist in the version of SSChart you are running. If it is known, there may be a work-around or and update posted. If not please report it to us at support@simiansavants.com Be sure to include all pertinent information that might help us in reproducing the problem. This includes the exact version and build number from the { Help | About SSChart } dialog, and the OS you are running (Windows 95? 98? NT?). along with a description of the problem, including any status messages that were displayed. #### Reporting Good Stuff If you like SSChart or some feature in particular, we like to hear about that too. If you find new web sources providing historic data, let us know. We can easily configure the program to access addition sources. #### Updates When you purchase a permanent license, it will work for all releases with the same major revision number. Example: If you have version 1.30, you can download and run any later version through 1.99 from our website when they become available. You can add your name to our mailing list and be sent and email notice whenever we post updates. You can do this at: http://www.simiansavants.com/ssmail.shtml

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